Blu Flame Technologies is a software company that solves DevOps onboarding, security, automation,
integration and toolchain orchestration problems so that software developers, teams and organizations
can focus on creating great software.
Quality as a Practice
We're not talking about beating our chests with arbitrary metrics... when it comes to quality, we
mean it. Quality as a practice is continuously testing our software at multiple levels, quickly
integrating feedback and consistently striving to improve our product(s) and the way we work. But
it's also enabling our customers to do the same. We want our software to be great. And we want your
software to be great, too!
Fix, Don't Workaround
We're not perfect. Sometimes we break stuff. And when that happens, working around a problem might
be an easy solution, but it should never be the long-term solution. A workaround treated like a fix
is just a future problem waiting to happen. We work around problems when we must, but we fix them
as soon as we can. Because we'd rather spend most of our time creating solutions for tomorrow, not
climbing over problems from yesterday.
As tempting as it may be to reinvent technology, reuse should always be the first choice. Reuse
is part and parcel with research. What is the problem? Has it been solved before? Can you take
advantage of the available solution(s)? Does it meet the need? Is there an existing pattern or
practice that addresses the problem? We reuse from each other and we reuse from the community. And
like all responsible consumers, it's important to also give back for the benefit of others.
Focus on Genba
Genba (sometimes written as Gemba) is a Japanese word meaning "the actual place." It has also been
adopted as common lingo amongst Lean practitioners. By going to the actual place [where the problem
occurred or where the value is created], we can focus more directly on our product(s) and on our
customers. When we see what our customers see, when we experience what they experience, the BS gives
way to purpose.
Our customers must trust that our product(s) are stable, reliable, available and valuable. Sure, a
component of that is quality. But it's more than that. It's about creating a relationship and taking
our responsibilities to that relationship seriously. We put earning trust at the cornerstone of our
business - from how we interact with our customers and our partners to how leaders interact with
Good intentions, politics and slick talk mean nothing if you can't deliver a valuable product. We're
a software company. We deliver software. We build solutions to hard problems. That's what we do.
Sure, we have setbacks. But we assess, we correct, we persist and we deliver.